Widerrufsrecht
Refund & Return Policy
We want you to love your Red Light Belt. If you're not completely satisfied, we're here to help.
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have a statutory right to cancel or return your order within 14 days under EU law. To give you extra peace of mind, we voluntarily extend this period to 30 days from the day you (or a third party designated by you) receive the physical goods.
You can exercise this right by using the automated "Withdraw from contract" feature in your customer account menu, or by emailing us directly at danny@redlightbelt.com with a clear statement of your decision to withdraw. You do not need to provide any reason or wait for prior approval to return your items.
Refunds & Shipping Costs
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of original standard delivery, without undue delay and no later than 14 days from the day we receive your withdrawal request.
We will use the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
To start a return or cancellation request, log in to your customer account at https://shopify.com/83917570292/account and go to your Orders. If you checked out using a phone number only (without an email address), please use the return link in your SMS order confirmation instead.
To start a return or cancellation request, log in to your customer account at https://shopify.com/83917570292/account and go to your Orders. If you checked out using a phone number only (without an email address), please use the return link in your SMS order confirmation instead.
- Return Shipping: The direct cost of returning the goods is the responsibility of the customer, unless the item arrived faulty or damaged.
- Value Depreciation: You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.
Statutory 2-Year Legal Guarantee (Faulty or Damaged Items)
Every order shipped to the EU is protected by a minimum 2-year legal guarantee against manufacturing defects or items that do not function as advertised. If your item arrives damaged or develops a fault, please contact us at danny@redlightbelt.com with photos of the issue. We will arrange a replacement, repair, or a full refund at absolutely no cost to you, including prepaid return shipping.
